Will Gates
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Latest activity by Will Gates
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Will Gates commented,
You're welcome, Sophia. If you have any other questions please let us know.
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Will Gates commented,
Hi Daniel and Elizabeth! You ask and we shall deliver. Have a look at this article on Flexible Hierarchies which enables you to create more levels in your hierarchy, up to six levels deep!
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Will Gates commented,
You can breathe again, Michelle because we are excited to announce that scheduled publishing is now available in Guide Enterprise! Read documentation on how to use it here: Scheduling articles for ...
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Will Gates commented,
Hi everyone. This feature has been prioritized and is on the roadmap for development. We don’t have an ETA to share yet, but stay tuned and we’ll share updates as they become available.
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Will Gates commented,
That is a great question. Although it’s not possible within Zendesk at the moment, it is possible to add images to your Help Center to represent categories or sections (or anything else for that ma...
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- 2 votes
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Will Gates commented,
Great feedback, thanks everyone! We have been aware of this issue and we’re happy to announce that we have released the change today. In order to change the default ordering of comments for request...
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Will Gates commented,
Hey Katerina! Yeah it’s cool right? Feel free to request features that would be most helpful to you and we’ll do our best to help you out. Also check out Product feedback guidelines & how to write ...
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Will Gates commented,
Hi Katerina, if you created the article then you should be automatically subscribed to that article. If the article was created by someone else then you should be able to subscribe/follow it.
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Will Gates commented,
You can promote community posts by pinning or featuring. When you pin a post, it moves to the top of the posts list within its topic and has a star beside it. This enables you to draw attention to ...
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Will Gates created a post,
Community tips for customer satisfaction (CSAT) surveys
Some of our customers have shared great tips about customer satisfaction! Check out these tips or share your own tip for customer satisfaction. Tips from the community: Enhance your CSAT survey wi...
- Will Gates
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- 3 votes