Allow control of the order of comments for end users Completed
At the moment, the end user can only see the order of comments on a ticket in chronological order. I’ve received feedback that it is annoying to have to scroll all the way to the bottom to see the latest updates.
Is it possible to allow the end user to sort by “most recent comment first” like administrators can?
Comments
3 comments
It does seem a bit strange that this feature isn’t already available to end-user when agents and administrators can do it. Can’t be too hard to turn this on right?
All other websites and services allow this so seems like a bit of an oversight. Please make the change!
Great feedback, thanks everyone! We have been aware of this issue and we’re happy to announce that we have released the change today.
In order to change the default ordering of comments for requests go to Guide admin > Settings. Under Content Management you’ll find a new section where you can select the ordering you would like to default to. Either oldest comment first or newest comment first.
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