Community tips for customer satisfaction (CSAT) surveys
Some of our customers have shared great tips about customer satisfaction!
Check out these tips or share your own tip for customer satisfaction.
Tips from the community:
- Enhance your CSAT survey with Mr. Smiley and Mr. Sad faces
- Tracking key communications with customers
- Allow customers to opt out of satisfaction surveys
- Using the Pending feature to your advantage
- Using Triggers to get the most out of Customer Satisfaction
- Satisfaction
- Sorting customers according to their satisfaction
- Restricting satisfaction surveys by date
- Add a cool-down period to satisfaction surveys
Tips from the Zendesk team:
- Customizing your customer satisfaction survey (Zendesk support tip)
- Five crazy tips for higher CSAT ratings that work (Zendesk support tip)
- Changing bad satisfaction ratings to good (Zendesk support tip)
Comments
2 comments
Thanks for the tips, Will! You should pin this post to the top because they are awesome CSAT tips!
Great tips, Will. I found “Five crazy tips for higher CSAT ratings that work” really interesting. I’m going to give them a go.
Please sign in to leave a comment.