
Jack Mah
Activity overview
Latest activity by Jack Mah
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Ok, that makes sense. Thanks for responding, Vera.
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Hi there, community moderators don't have the option to set the post status to 'Planned, Not planned, Completed' like agents can. Is this by design? Or can this be somehow resolved so that the comm...
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I like the idea of being able to archive, but we need to be able to delete as well. Some articles get created as a test or ended up as part of another article and now they are going to clutter up t...
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Thanks for the tips, Will! You should pin this post to the top because they are awesome CSAT tips!
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Ok, that makes sense. Thanks Katerina and Will!
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Managing tickets that arrive from the same email address
We have requests coming in that represent different companies but arrive from the same email address. Can Zendesk help me manage these requests?
- Jack Mah
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- 3 comments
- 2 votes
- Answered