Managing tickets that arrive from the same email address Answered

• 

  Katerina Lake

  • November 14, 2021 04:26

  I've encountered this before.

  If you have a professional support plan then you can activate Multiple Organizations per User.

  Once this is activated and the User is assigned to multiple organizations they will be able to use the ticket form on your HC to choose the organization or if they are simply emailing tickets in then you would then be able to change the organization of the ticket as well.

  Here is a link to the multiple organization feature that might be useful for you.

  https://support.zendesk.com/hc/en-us/articles/204281436-Enabling-multiple-organizations-for-users-Professional-and-Enterprise-

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• 

  Will Gates

  • November 14, 2021 04:27

  Thanks for taking the time to share your tip, Katerina.

  Jack, it’s also worth mentioning that an email address can only be associated with a single profile in Support. There’s no way to have the same email address across multiple users.

  Hope this helps!

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• 

  Jack Mah

  • November 14, 2021 10:02

  Ok, that makes sense. Thanks Katerina and Will!

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