Vera Yang

Hi Elizabeth, Yes, customizing your help center base on your preference is possible under Guide Professional Plan. You may check Customizing your help center theme for more information.

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• December 28, 2021 00:26
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That's great, Chris. We try to make customisation of your theme as easy and flexible as possible!

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• December 28, 2021 00:23
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Hi Michelle,  We can certainly help, this is a common question. Have you added the translated article to a corresponding translated category and section? Check out Adding translations to sections a...

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• December 28, 2021 00:17
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Hi Jack, this is expected behavior as moderators will not be able to access all the post statuses that would normally be available to regular agents on the account. So you're right, this is by design.

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• December 28, 2021 00:03
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Glad you found this useful, Jacqui. It is a default setting to protect you but if you're comfortable with the content then that's great.

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• December 27, 2021 11:57
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It's lifetime access so no end date, Elizabeth!

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• December 27, 2021 11:50
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Hi Katerina, If you have light agents, they can still access your Guide Help Center as a viewer. Are you having a problem setting up SSO for your light agents? If you can further share what would y...

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• December 27, 2021 11:39
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Hi Jacqui, Yes! Just add the placeholder into your Solved ticket trigger.  I recommend turning off the automation if you do that so the customer doesn't get asked twice...unless you want it that wa...

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• November 15, 2021 11:21
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We sure can, Chris! Drop us an email with what types of customizations you're after!

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• November 15, 2021 11:06
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