Will Gates

That is a great question. Although it’s not possible within Zendesk at the moment, it is possible to add images to your Help Center to represent categories or sections (or anything else for that ma...

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• 14. November 2021 10:44
• 2 Stimmen

Hi Katerina, if you created the article then you should be automatically subscribed to that article. If the article was created by someone else then you should be able to subscribe/follow it.

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• 14. November 2021 10:28
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You can promote community posts by pinning or featuring. When you pin a post, it moves to the top of the posts list within its topic and has a star beside it. This enables you to draw attention to ...

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• 14. November 2021 10:17
• 2 Stimmen

Hi Daniel and Elizabeth! You ask and we shall deliver. Have a look at this article on Flexible Hierarchies which enables you to create more levels in your hierarchy, up to six levels deep!

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• 14. November 2021 10:59
• 1 Stimme

Hi everyone. This feature has been prioritized and is on the roadmap for development. We don’t have an ETA to share yet, but stay tuned and we’ll share updates as they become available.

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• 14. November 2021 10:51
• 1 Stimme

Thanks for taking the time to share your tip, Katerina. Jack, it’s also worth mentioning that an email address can only be associated with a single profile in Support. There’s no way to have the sa...

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• 14. November 2021 04:27
• 1 Stimme

You can breathe again, Michelle because we are excited to announce that scheduled publishing is now available in Guide Enterprise! Read documentation on how to use it here: Scheduling articles for ...

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• 14. November 2021 10:56
• 0 Stimmen

Great feedback, thanks everyone! We have been aware of this issue and we’re happy to announce that we have released the change today. In order to change the default ordering of comments for request...

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• 14. November 2021 10:39
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Hey Katerina! Yeah it’s cool right? Feel free to request features that would be most helpful to you and we’ll do our best to help you out. Also check out Product feedback guidelines & how to write ...

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• 14. November 2021 10:35
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Hi Chris, Maria’s response is right - you can always manually sort the articles. If it’s a large volume of articles however then you can have a developer custom implement automatic sorting by numbe...

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• 14. November 2021 04:23
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