Jess Bezos
Activity overview
Latest activity by Jess Bezos
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Sophia Laurent commented,
This article really helped me export themes from my Zendesk account.
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Jess Bezos created an article,
Using Answer Bot with web forms
When a user submits a support request through a web form on your Help Center, Answer Bot can immediately suggest links to potentially relevant knowledge base articles. Understanding the end user ex...
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Jess Bezos created an article,
Analyzing your Answer Bot activity
Zendesk Explore features a pre-built dashboard to help you monitor your Answer Bot activity and article effectiveness. The dashboard can help you identify if Answer Bot is solving your support requ...
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Jess Bezos created an article,
Searching and linking articles using the app
Agents can use the Knowledge Capture app in the Support agent interface to search for Help Center articles and preview them, without leaving the ticket. They can also add a link to the article dire...
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Jess Bezos created an article,
Customizing status icons for posts
The community features are wonderful, especially the post actions. However, what happens when the default actions aren’t exactly what you are looking for? Currently there is no way to add or modify...
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Jess Bezos created an article,
Analyzing community activity
You can monitor activity data for your community using in the Reporting dashboard in Support. Statistics include the number of posts created, how many users have viewed posts, and the total number ...
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Jess Bezos created an article,
Inserting videos in articles
You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in your article. Inserting videos from the article edi...
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Jess Bezos created an article,
Inserting and editing links in articles
Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can create, edit, and remove links in articles where they h...
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Jess Bezos created an article,
Moving and reordering sections and articles
As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another. Moving a section to a different category ...
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Jess Bezos created an article,
Viewing and restoring archived articles
You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base. You must be a Guide Manag...
- Jess Bezos
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