User

Will Gates

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Total activity 56
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Articles

Recent activity by Will Gates

  • Using your own theme assets

    You can upload assets, such as images and files, to any of your Help Center themes. Uploading an asset for your theme You can upload assets such as images and files to the Help Center. The assets a...

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  • Editing and compiling styles using Sass

    When editing theme styles you can update the style.css file directly, either through Zendesk Guide or locally using your favourite code editor. Alternatively, you can work with the Sass source file...

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    • 1 follower
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  • Editing CSS and JavaScript

    You can customize your Help Center’s stylesheet and add your own custom JavaScript code. For tips, tricks and other helpful resources, refer to the following articles: Help Center community tips H...

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    • 1 follower
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  • Requesting additional services

    Every purchase gets your immediate access to all of our themes and plugins, built on top of a powerful framework designed to make it quick and easy to create a unique and beautifully branded Help C...

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    • 2 followers
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  • Understanding how Answer Bot works

    How does Answer Bot process natural language? Answer Bot is powered by Artificial Intelligence which means that it is able to mimic human behavior. Answer Bot uses natural language processing (NLP)...

    • 1 follower
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  • Installing the app

    The Knowledge Capture app is installed by default with any Guide plan and Support Team, Professional, or Enterprise. The app enables agents to: Search the Help Center without leaving the ticket In...

    • 1 follower
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  • Flagging articles with the app

    On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to add feedback to flag existing articles. If a ticket reveals missing or incorrect inf...

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  • Allowing agents to edit and delete posts

    All signed-in users can add posts to community topics. Only Guide managers, and users with moderator rights, can edit and delete posts by default. A Guide manager can allow agents to edit or delet...

    • 1 follower
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  • Using the article editor toolbar

    The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is not the same as the toolbar that appears in community posts. The follow...

    • 1 follower
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  • Adding the Web Widget to a website

    The Web Widget can be added to any page of your website or to your Help Center. The Web Widget is fully optimized for the mobile experience and does not affect page load times. The widget is presen...

    • 1 follower
    • 0 comments
    • 0 votes