Stan Jobs
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Recent activity by Stan Jobs
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Understanding CSAT
Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...
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Working with satisfaction reasons
Applying satisfaction reasons to ticket views You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reas...
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Increasing engagement with icons
Instead of bloating our themes with extra font files containing icons that you may or may not use, we inline SVG icons which offer better page load performance and improved accessibility over font-...
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Getting technical with code blocks
The <code> and <pre> elements are for displaying inline and multiline blocks of code. Usage Use the <code> element for inline code snippets. The push() method adds one or more elements to the end ...
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Adding figures and images to articles
Use the <figure> element to display self-contained content, like illustrations, images, photos or code. For image-specific styles, refer to the Images page. Usage Use the <figcaption> element to di...
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Creating beautiful content with text styles
You can make the font size of a paragraph of text larger by giving it a class name of font-size-xl using the Source Code editor when editing an article. This can be used to emphasize a point or sum...
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Customizing page templates with HTML and Curlybars
The HTML for the Help Center is contained in editable templates that define the layout of each page type, as well as the global header and footer. You can also use a full-featured templating langua...
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Creating and managing moderator groups
Guide managers can create moderator groups for the community so that designated agents and end-users can manage community activity. Community moderators can be any users you choose to administer co...
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Working on a theme locally
The most powerful theming features in Guide are the abilities to import, export, and work locally with themes. When you’re making major updates to a theme or building your own theme from scratch, t...
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Allowing unsafe HTML in articles
By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not stripped from the articles on the serve...
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