
Stan Jobs
Articles
Recent activity by Stan Jobs
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Organizing information in tables
Tables are useful for layouts where text needs to be positioned side-by-side or floating at specific locations on the page. If making these is frustrating with the usual layout tools, try using a t...
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Drawing attention to information with call outs
A great way to highlight important aspects of your content is to use callouts. These are typically expressed as tips or notes, though the specific language used should be consistent with your compa...
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Understanding our theming framework
Our themes and plugins make it easy to deliver a branded Zendesk Help Center to your customers in record time. Whether you need a ready-made template or the ability to customize pages quickly and c...
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- 3 followers
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Customizing your customer satisfaction survey
One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a wh...
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Setting up Answer Bot triggers, views and workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Basic tagging Basic tagging is important for almost all configurations and...
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Managing community posts
You can edit, move, or delete community posts, as well as edit or delete comments on community posts. You can also take a number of actions on the post or comment. The user interface described in t...
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Adding discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Editing and deleting discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Creating user segments
Tags, groups, and organizations are not available on Support Essential. To create user segments, you must have Support Team, Professional, or Enterprise and Guide Professional or Enterprise. If you...
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Using the Web Widget
With the Web Widget, you can add customer support features from Zendesk Guide, Support, Talk, and Chat to your website or Help Center, so that your customers can get immediate help from a single in...
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