Stan Jobs
Activity overview
Latest activity by Stan Jobs
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Stan Jobs created an article,
Setting up Answer Bot triggers, views and workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Basic tagging Basic tagging is important for almost all configurations and...
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Stan Jobs created an article,
Managing community posts
You can edit, move, or delete community posts, as well as edit or delete comments on community posts. You can also take a number of actions on the post or comment. The user interface described in t...
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Stan Jobs created an article,
Adding discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Stan Jobs created an article,
Editing and deleting discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
- Stan Jobs
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Stan Jobs created an article,
Creating user segments
Tags, groups, and organizations are not available on Support Essential. To create user segments, you must have Support Team, Professional, or Enterprise and Guide Professional or Enterprise. If you...
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Stan Jobs created an article,
Using the Web Widget
With the Web Widget, you can add customer support features from Zendesk Guide, Support, Talk, and Chat to your website or Help Center, so that your customers can get immediate help from a single in...
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Stan Jobs created an article,
Customizing the appearance of the Web Widget
You can modify the appearance of some or all of the following widget elements to match the look and feel of your company’s website. If you’re using a Legacy Chat version, see (Legacy Chat) Customiz...
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Stan Jobs created an article,
Understanding CSAT
Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...
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Stan Jobs created an article,
Customizing your customer satisfaction survey
One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a wh...
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Stan Jobs created an article,
Working with satisfaction reasons
Applying satisfaction reasons to ticket views You can create a ticket view to organize tickets by the satisfaction reason given, or to look tickets with a negative response and no satisfaction reas...
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