
Katerina Lake
Activity overview
Latest activity by Katerina Lake
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Thanks Vera, I missed a setting but it's working now.
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- 0 votes
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I have Guide locked down to users who are signed in via SSO. However, agents / light agents with 'Viewer' permission do not have access to the Guide. How can I resolve this?
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- 0 votes
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Allow control of the order of comments for end users
At the moment, the end user can only see the order of comments on a ticket in chronological order. I’ve received feedback that it is annoying to have to scroll all the way to the bottom to see the ...
- Katerina Lake
- 4 followers
- 3 comments
- 2 votes
- Completed
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Hi John, this is great! Are there any restrictions on what types of features end users can ask for?
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- 0 votes
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Thanks Michelle. I’ve signed up for the API beta access and will report back on how it goes.
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Thanks for the response, Will. I just tested that and it works ok. Is there a way for all agents to be automatically notified of comments on all articles without having them to subscribe individual...
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- 0 votes
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Notifications on Help Center article comments
Hi Community members, How do I get notified when a new comment has been posted on a published Help Center article? I can’t seem to find the option to activate this. Can anyone help me?
- Katerina Lake
- 3 followers
- 4 comments
- 3 votes
- Answered
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That's great. Thanks for the link, Chris.
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- 0 votes
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Display all articles on the category page
Does anyone have a tip on how to adjust the display of category pages so that we can show all articles in each section, rather than the current limit of 6 articles followed by a “See all articles” ...
- Katerina Lake
- 2 followers
- 2 comments
- 2 votes
- Answered
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I've encountered this before. If you have a professional support plan then you can activate Multiple Organizations per User. Once this is activated and the User is assigned to multiple organization...
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- 1 vote