Katerina Lake

Allow control of the order of comments for end users

At the moment, the end user can only see the order of comments on a ticket in chronological order. I’ve received feedback that it is annoying to have to scroll all the way to the bottom to see the ...

• Katerina Lake
• 14. November 2021 10:37
• 4 Follower
• 3 Kommentare
• 2 Stimmen
• Abgeschlossen

Hi John, this is great! Are there any restrictions on what types of features end users can ask for?

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• 14. November 2021 10:35
• 0 Stimmen

Thanks Michelle. I’ve signed up for the API beta access and will report back on how it goes.

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• 14. November 2021 10:33
• 0 Stimmen

Thanks for the response, Will. I just tested that and it works ok. Is there a way for all agents to be automatically notified of comments on all articles without having them to subscribe individual...

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• 14. November 2021 10:30
• 0 Stimmen

Notifications on Help Center article comments

Hi Community members, How do I get notified when a new comment has been posted on a published Help Center article? I can’t seem to find the option to activate this. Can anyone help me?

• Katerina Lake
• 14. November 2021 10:19
• 3 Follower
• 4 Kommentare
• 3 Stimmen
• Beantwortet

That's great. Thanks for the link, Chris.

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• 14. November 2021 10:06
• 0 Stimmen

Display all articles on the category page

Does anyone have a tip on how to adjust the display of category pages so that we can show all articles in each section, rather than the current limit of 6 articles followed by a “See all articles” ...

• Katerina Lake
• 14. November 2021 10:04
• 2 Follower
• 2 Kommentare
• 2 Stimmen
• Beantwortet